Our Complaints Policy

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Complaints Procedure

Last updated: 21st May, 2021

If you are experience any issues, our team will do everything we can to put things right at that stage. However if you need to move to our formal complaints procedure please be assured that we will do our best to work with you to resolve the problem.

To make a formal complaint, contact enquiries@neutralenergysolutions.co.uk

Details of our formal complaints procedure can be found below.

If you are not satisfied with the resolution of your complaint, you can report the matter to either Trading Standards or Renewable Energy Consumer Code (RECC) as appropriate.

COMPLAINTS PROCEDURE POLICY

Please find a copy of our Complaints Procedure Policy

CUSTOMER COMPLAINT FORM

Please find a copy of our Customer Complaint Form

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Book your energy consumption survey today to hear from our specialists on how our energy analysis surveys can assess your energy consumption and provide insight on how you can reduce your costs and carbon footprint. Solar PV, Air Source & Ground Source Heat Pumps covering Exeter, Devon and wider South West

Unit 1 Alphin Brook Court

Alphin Brook Road, Marsh Barton

Exeter, Devon, South West EX2 8QR

Tel: 01392 790981

Email: enquiries@neutralenergysolutions.co.uk

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Our Complaints Policy

Complaints Procedure

If you are experience any issues, our team will do everything we can to put things right at that stage. However if you need to move to our formal complaints procedure please be assured that we will do our best to work with you to resolve the problem.

COMPLAINTS PROCEDURE POLICY